Frequently Asked Questions.

 

Your questions answered

We’ve put together some commonly asked questions to give you more information about London Dairies and the services we offer.

If you have a question that you can’t find the answer to, please use the contact us page.

NOTE: Clicking on the question will reveal the answer.

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What do you charge for Delivery?
Delivery is free, but there is a minimum order value of £20.00.
Do you deliver on Bank Holidays?
Currently, we do not deliver on Bank Holidays.
Can I book a specific delivery slot?
All our deliveries are made in the morning, before 12pm. Unfortunately, we are not able to book specific slots at the moment.
Do you deliver to self isolating customers?
Yes – Please ensure to state in your ‘special instructions’ for each order if you are self-isolating so that the driver is aware in advance. All drivers are provided with gloves and masks to allow contactless delivery. If you have any concerns about your delivery, please contact us to discuss.
Can I place and pay for an order and get it delivered to someone else?
Yes, as long as they are within our delivery areas, and they are aware that a delivery will be made.
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Is there a limit on how much a product I can buy?
Some of our products may have limited availability. In the shop, each product will show if it is in stock, or if there is a limited number available.
What happens if a product I ordered is not available?
Occasionally, there may be circumstances beyond our control that affect the availability of a product. Where possible we will find the closest alternative for you. If you are unhappy with the substitution, let us know and we can arrange a refund for the original item.
What if my order is missing items?
Please contact us on the day so we can fully investigate the issue to find out what has happened and resolve the situation.
Where can I find allergen information/dietary information?

We have endeavoured to include all allergens where applicable, and also suitability for vegetarians/vegans. If you have any questions or concerns, please contact us.

How do I give feedback on the website or service, or make product suggestions?
Please email us at info@londondairies.co.uk. We really do appreciate feedback as it helps us find out what we are doing well, and what we may need to improve!